PamFax – Privacy Policy

Notes to protection and use of your information (English)

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website or use PamFax services. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.

Data collection on our website and within the PamFax service

Who is responsible for the data collection?

The data collected on this website and in connection with the PamFax service are processed by the website operator. The operator's contact details can be found in the website's required legal notice (Impressum).

How do we collect your data?

We collect and process personal data when you register for a PamFax account, subscribe to the newsletter, and/or use the web services or one of the PamFax applications. Furthermore, we store a certain amount of data that arises during the use of our service to ensure that the PamFax service can be provided securely and reliably.

In addition, data submitted by you after registration via any means is stored electronically on our servers in order to make the data accessible to third parties to the extent you require (so-called content data, e.g. documents you choose to fax). We do not process or use content data for any other purpose.

Anti-Spam and Abuse Prevention

PamFax enforces strict anti-spam rules to prevent mass faxing and abusive use of the service. We filter user registrations and fax jobs using a points-based risk scoring system designed to detect and block spam, fraud, and automated abuse. This processing is necessary to protect our service, our users, and the recipients of faxes from unsolicited or harmful content, and is based on our legitimate interest in maintaining the security and integrity of the PamFax platform (Art. 6 (1) (f) GDPR).

Type and extent of collection and processing of personal data

We collect and process personal data when you register with us and use our services. When registering for a PamFax account, we ask you for the following data:

  • your first and last name
  • an e-mail address and
  • a password (the password is not visible in plain text at any time).

The above data is your account data. We need the account data of our users in order to manage user accounts, to be able to contact users if necessary, and to provide the PamFax service. Due to the special technical possibilities offered by the web services and the increased potential for abuse, the user must be clearly identified.

Depending on the type of service you wish to use, we may ask for additional information:

  • your full address and
  • documents in PDF or graphical format required by telecom regulators, consisting of one or more of the following: copy of personal ID/passport, electronic copy of last utility bill or another document showing your address of residence.

These documents are shared with our service provider to comply with applicable telecom legal regulations and to be able to assign a fax number to your account. This is required only once when applying for a number in one of the countries that apply such regulations. Should you request a fax number outside these countries, only your address is required. This information is shared with our service provider.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about privacy and data protection. You may also file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

PamConsult Software-Vertriebsges. mbH
Carl-von-Linde-Str. 40
85716 Unterschleißheim, Germany

Telephone: +49 89 4161-2960
Email: contact@pamfax.biz

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

3. Data collection on our website and in the PamFax service

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use are stored pursuant to Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files and hosting

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address (masked where technically feasible)

These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (f) GDPR.

Hosting provider: We use All-Inkl Neue Medien Münch (ALL-INKL.COM) as our server hosting service provider. All-Inkl processes personal data on our behalf under a data processing agreement pursuant to Art. 28 GDPR. Servers are located within the EU.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1) (a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) GDPR. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transmitted to third parties

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks/payment providers entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes.

The basis for data processing is Art. 6 (1) (b) GDPR.

Data transferred when signing up for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks or payment service providers entrusted to process your payments.

Your data will not be transmitted for any other purpose unless you have given your express permission to do so.

The basis for data processing is Art. 6 (1) (b) GDPR.

4. Security

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our website. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

reCAPTCHA is used to check whether the data entered on our website (such as on a contact or registration form) has been entered by a human or by an automated program. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

Data processing is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

For more information about Google reCAPTCHA and Google's privacy policy, please visit: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

5. Payment service providers

PayPal

We offer payment via PayPal on our website. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Nuvei

Our website accepts payments via Nuvei. The provider of this service is Safecharge International Group Limited, Ground Floor, Dorey Court, Admiral Park, St Peter Port, Guernsey, GY1 2HT (hereinafter referred to as "Nuvei").

If you select payment via Nuvei, the payment data you provide will be supplied to Nuvei based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR (Processing for contract purposes). You have the option to revoke your consent at any time with future effect.



Last revised: November 12, 2026